Facilitation

Kathy’s exceptional business, coaching, communication and relationship-building skills and experience provide clients with the ability to identify and strengthen, with laser-like clarity, the most important parts of their business.

Leadership or Partner/Manager Retreats

  • Magnify your presence. Have people wanting to hear from you, not having to listen to you
  • Develop and strengthen relationships and communication
  • Update and move your Vision/Strategic Plan into Action
  • Post-retreat coaching instills follow-through on commitments between partners

Client Focus Program

  • Private interviews with existing clients provide your company with objective data (qualitative and quantitative)
  • Results help to identify existing challenges and contribute to:
    • Increased sales of new services delivered to existing clients
    • Improved profit margins
    • Increased client retention
    • Attainment of higher quality new clients
Kathy Esper Enterprises - Client Experience

"Kathy’s Client Focus program brought invaluable knowledge and information to us regarding our customer services skills and processes. She also helped to improve our reputation, and in some cases, our retention rate through this program."

Partner
CPA Firm